The mediation process can be applied to settlement of almost all kinds of contractual and non-contractual disputes. It has found special application for resolving family disputes, business disagreements, consumer disputes and industrial fights. Speed, economy, confidentiality, convenience and ‘freedom to withdraw’ at any time are leading more and more people to adopt this as a preferred mode of conflict resolution. It however should not be even wildly construed that mediation can totally replace the legal system. Criminal cases, public safety matters and civil rights issues where the principle of law needs to be established or where there is a clear breach of obligation are ideally suited to be dealt by the courts and not appropriate for mediation. Also, where the disputing parties are not serious about the process or genuine intent and commitment is lacking, mediation is definitely not going to work.
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